FAQ

HOW LONG WILL IT TAKE MY DOMESTIC ORDER (SA) TO GET TO ME? 

All domestic orders are shipped via the Courier Guy. It will generally take one-three full Business days from the time it leaves the Foxfit Main Office. Once you receive your initial delivery confirmation email, we will prepare your package and give it to our courier for transportation.

HOW DO RETURNS WORK?

We have a 14 day return policy. These 14 days starts from when your package is delivered, after that we unfortunately cannot offer you a refund. Once the returned item is received and inspected, we will notify you via email. We will either accept or reject the refund. Items must be unworn, unwashed and have the original tags attached. If approved, your refund will be processed and a credit applied to your original method of payment, within a certain number of days. Return Address information will be sent via email.

If you return an item, delivery cost is NOT refunded.

REFUND HASN'T BEEN RECEIVED?

Packages will be processed in the order in which they were received. Please allow 3-5 business days for us to process your refund. You will receive an email when your order has been refunded. If you have not received the refund, double check your bank account. Contact the relevant payment company as it may take time before your refund reflects. Otherwise contact your bank. If after all of this you have still not received your refund, contact us on sales@foxfit.co.za.

If I placed an order can I change the size or add another item? 

Unfortunately once an order is placed, it cannot be changed. You must place a new order.

When will products be restocked?

As a new and small company we can’t totally predict when products will be restocked. We will try restock the most popular product but we are constantly seek out new styles/materials and innovative designs. Thank you for understanding.

Does Foxfit sell items at wholesale?

Please email info@foxfit.co.za for queries on wholesale.